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FAQs

 

What currency are the prices on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 5-7 days production time for your order to ship out.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@rubysgrandfinds.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-7 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help!  Please send us an email to info@rubysgrandfinds.com and we will be happy to assist you in any way we can. Please attach your order number and address the problem clearly.